What is on-request booking (sor-sat)?

On-request booking is a reservation type in which availability is not certain at the moment of sale, and the request is first passed to the hotel or supplier and their confirmation is awaited. In Turkish tourism it is called "sor-sat" (literally "ask, then sell"), a term used especially in hotel and tour sales. The name comes from the logic that the product is asked about first and sold afterwards.

How does on-request booking work?

With an on-request product, the sale starts as a request and becomes final with the supplier's reply. The hotel or supplier checks availability on its side; if it can, it confirms the booking, and if not, it rejects the request or proposes an alternative. How long this takes varies by product type, season and supplier.

A typical on-request flow looks like this:

1. The traveller or agency selects the on-request product and submits the request.
2. The request is passed to the hotel or supplier.
3. The supplier checks availability and replies.
4. On a positive reply the booking becomes final and a document is issued; on a negative reply no booking is made and another product is searched for.

What is the difference between instant confirmation and on request?

With an instantly confirmed product, the booking is final when the purchase is completed; with an on-request product, the purchase first creates a request. The difference is the moment the booking becomes final. In corporate travel this affects planning: for a trip with a fixed meeting date an instantly confirmed product is the safer choice, while an on-request product can suit a flexible schedule.

How do on-request products appear in Kurumsal.pro?

In the portal your agency offers its corporate clients, hotel search filters include an "instant confirmation / on request" distinction. Employees can list only instantly confirmed hotels or also see on-request hotels. The other filters (location, nightly price, stars, board type, cancellation terms) and the room-level policy decision work the same way for both types. For details, see the corporate hotel booking page.

For an on-request hotel, the purchase result screen shows "request received" as a separate outcome, so the employee knows the booking is not yet final. For tours (only your agency's own tours are listed in the portal), with on-request products the employee chooses the date, and the tour is added to the same cart as the other items. The tour, villa, yacht and activity flow is covered on the corporate tours, villas, yachts and activities page.

How does an on-request product combine with company approval?

In Kurumsal.pro an on-request product goes through the same cart, policy check and approval flow as other items. The key point is the order of events: when the cart is sent for company approval, no request goes to the supplier and no room is held. The hotel request is created at the purchase step after company approval is complete.

• An out-of-policy on-request hotel goes to the approver according to the rules of the approval workflow.
• Because the price is not held during approval, the hotel price is fetched again at the final approval; if it moves outside the tolerance defined in the workflow, the request returns for approval.
• Do not assume availability is kept while approval is pending; for urgent trips an instantly confirmed product is the safer choice.

For all the settings of the approval flow, see the travel approval workflow page.

What should be considered when choosing an on-request product for corporate travel?

An on-request product makes sense for trips where there is time for confirmation. For a meeting, trade fair or client visit with a fixed date, uncertainty can be costly. It helps if the employee and the approver ask the following questions when choosing:

• How many days are left before the trip? Is there enough time to look for alternatives while waiting for confirmation?
• What are the hotel's cancellation terms? What happens if the plan changes after the request is accepted?
• Is there an instantly confirmed, policy-compliant alternative in the same area?
• How many levels does the approval flow have? When the approval time is added to the confirmation time, does it still fit before the travel date?

The answers to these questions largely decide whether an on-request product is suitable for a corporate trip.