# What is on-request booking (sor-sat)?

Source: https://kurumsal.pro/en/glossary/on-request-booking/ — Last updated: 2026-11-04

On-request booking is a reservation type in which availability is not certain at the moment of sale: the request is first passed to the hotel or supplier and their confirmation is awaited. With instant confirmation the booking is final at once; with on request it depends on the supplier's reply.

## In short
- On-request booking is a reservation type in which availability is confirmed by the hotel or supplier after the request is made.
- With instant confirmation the booking is final immediately; with on request the supplier's reply is awaited.
- In Kurumsal.pro's hotel search, the instant confirmation versus on-request distinction is available as a filter.
- For an on-request hotel, the purchase result screen shows that the request has been received as a separate status.
- In the agency's own tours, for on-request products the employee chooses the date and the product is added to the same cart.

**On-request booking (sor-sat):** On-request booking (sor-sat in Turkish) is a reservation type in which availability is confirmed by the hotel or supplier after the request. The booking is final only if the supplier accepts; with instant confirmation it is final immediately.

On-request booking is a reservation type in which availability is not certain at the moment of sale, and the request is first passed to the hotel or supplier and their confirmation is awaited. In Turkish tourism it is called "sor-sat" (literally "ask, then sell"), a term used especially in hotel and tour sales. The name comes from the logic that the product is asked about first and sold afterwards.

## How does on-request booking work?

With an on-request product, the sale starts as a request and becomes final with the supplier's reply. The hotel or supplier checks availability on its side; if it can, it confirms the booking, and if not, it rejects the request or proposes an alternative. How long this takes varies by product type, season and supplier.

A typical on-request flow looks like this:

1. The traveller or agency selects the on-request product and submits the request.
2. The request is passed to the hotel or supplier.
3. The supplier checks availability and replies.
4. On a positive reply the booking becomes final and a document is issued; on a negative reply no booking is made and another product is searched for.

## What is the difference between instant confirmation and on request?

With an instantly confirmed product, the booking is final when the purchase is completed; with an on-request product, the purchase first creates a request. The difference is the moment the booking becomes final. In corporate travel this affects planning: for a trip with a fixed meeting date an instantly confirmed product is the safer choice, while an on-request product can suit a flexible schedule.

| | Instant confirmation | On request |
|---|---|---|
| Becomes final | With the purchase | With the supplier's confirmation |
| Uncertainty | None | Until confirmation arrives |
| Suitable when | The trip date is fixed | Flexible schedule, special products |
| Result screen | Booking confirmed | Request received |

## How do on-request products appear in Kurumsal.pro?

In the portal your agency offers its corporate clients, hotel search filters include an "instant confirmation / on request" distinction. Employees can list only instantly confirmed hotels or also see on-request hotels. The other filters (location, nightly price, stars, board type, cancellation terms) and the room-level policy decision work the same way for both types. For details, see the [corporate hotel booking](/en/corporate-hotel-booking/) page.

For an on-request hotel, the purchase result screen shows "request received" as a separate outcome, so the employee knows the booking is not yet final. For tours (only your agency's own tours are listed in the portal), with on-request products the employee chooses the date, and the tour is added to the same cart as the other items. The tour, villa, yacht and activity flow is covered on the [corporate tours, villas, yachts and activities](/en/corporate-tours-villas-yachts-activities/) page.

## How does an on-request product combine with company approval?

In Kurumsal.pro an on-request product goes through the same cart, policy check and approval flow as other items. The key point is the order of events: when the cart is sent for company approval, no request goes to the supplier and no room is held. The hotel request is created at the purchase step after company approval is complete.

- An out-of-policy on-request hotel goes to the approver according to the rules of the [approval workflow](/en/glossary/approval-workflow/).
- Because the price is not held during approval, the hotel price is fetched again at the final approval; if it moves outside the tolerance defined in the workflow, the request returns for approval.
- Do not assume availability is kept while approval is pending; for urgent trips an instantly confirmed product is the safer choice.

For all the settings of the approval flow, see the [travel approval workflow](/en/travel-approval-workflow/) page.

## What should be considered when choosing an on-request product for corporate travel?

An on-request product makes sense for trips where there is time for confirmation. For a meeting, trade fair or client visit with a fixed date, uncertainty can be costly. It helps if the employee and the approver ask the following questions when choosing:

- How many days are left before the trip? Is there enough time to look for alternatives while waiting for confirmation?
- What are the hotel's cancellation terms? What happens if the plan changes after the request is accepted?
- Is there an instantly confirmed, policy-compliant alternative in the same area?
- How many levels does the approval flow have? When the approval time is added to the confirmation time, does it still fit before the travel date?

The answers to these questions largely decide whether an on-request product is suitable for a corporate trip.

## Frequently asked questions
### What does on request mean?
On request works on an "ask first, sell after" logic. The product's availability is not certain at the moment of sale; the request goes to the hotel or supplier and the booking becomes final once they confirm.

### What is the difference between instant confirmation and on request?
With instant confirmation, the booking is final when the purchase is completed. With on request, the purchase first creates a request, and the booking becomes final depending on the hotel's or supplier's answer.

### Can an on-request hotel be selected in the corporate portal?
Yes. Instant confirmation and on request are available as a filter in hotel search. Employees can select an on-request hotel or list only instantly confirmed hotels. After purchasing an on-request hotel, the result shows that the request has been received as a separate status.

### Is the room held while an on-request hotel awaits approval?
No. In Kurumsal.pro, when a cart is sent for company approval no request goes to the supplier and no room is held. The hotel request is created at the purchase step, after company approval is complete.