The relationship between a travel agency and a corporate customer is based on trust. However, this trust can easily be shaken during invoicing periods or moments of crisis (cancellation, refund, etc.). Arguments such as "I didn't approve that price on the phone", "We said we cancelled the ticket", "Why is there an extra charge on the invoice?" waste time and damage the business relationship. Kurumsal.pro solves this "words fly, writings remain" problem at its root by recording all transactions (logging).
Cycle of Distrust: Phone and Email Traffic
In traditional methods, communication channels are scattered. A request comes from WhatsApp, price offer goes by email, approval is given on the phone. Then when a problem arises, hours of past correspondence are scanned to find "Who said what when". Voice recordings are listened to. This chaos is the main source of non-reconciliation.
Transparency Principle
Everything is transparent in Kurumsal.pro. The agency sees whatever the customer sees. Price, tax, service fee, and cancellation rules are clear on the screen at the time of transaction. There are no hidden costs.
Everything Under Record: Digital Audit Trail
Our platform records every transaction made down to the second. This digital audit trail acts as a "referee" in case of dispute.
Price Approval
When the user presses the "Buy" button, the price they see on the screen at that moment (ticket + tax + service fee) is logged by the system. It cannot be said later "The price was different".
Cancellation Conditions
Whether the ticket is refundable or non-refundable, penalty amounts are shown to the user before purchase and the approval box is checked. The defense "I didn't know" is eliminated.
Time Stamp
Who performed the transaction (which user), from which IP address, on what date and time is definitely clear. Unauthorized transaction claim is refuted.
Automatic Email
The system automatically sends an information email after each transaction. The situation "I wasn't informed" does not occur.
Financial Reconciliation Is Now Very Easy
Instead of saying "Our balance doesn't match" when the end of the month comes, a mutual statement is taken from the system. The detail of each line item (ticket, refund, service fee) can be accessed with a single click. Kurumsal.pro works with the "Continuous Reconciliation" principle. The customer sees their balance live at any moment.
Frequently Asked Questions
Can the customer see the refund of the ticket they cancelled?
Yes. As soon as the cancellation transaction is made, the refund amount coming from the airline and the deduction (penalty) amount are calculated in the system and reflected as credit to the customer's current account. The customer sees this instantly.
Do service fees appear separately in the report?
Yes. For transparency, the base price of the ticket, taxes, and agency service fee can be shown as separate items. In this way, the customer knows how much they paid for what.
Can we access retroactive log records?
Absolutely. Log records in the system are not deleted. Even years later, you can access the data to say "Mr. Ahmet cancelled this ticket 3 years ago at 14:35".