Today's travel agencies operate in a complex booking ecosystem. While automated reservations come through online platforms (Self-Booking Portals) on one hand, complex, personalized "offline" requests from VIP customers or special groups are dealt with on the other. Consolidating the management of these two different worlds under a single roof is critical for operational efficiency. Kurumsal.pro offers the ease of managing online and offline reservations on a single screen, perfectly consolidating this hybrid structure.
Hybrid Structure: Why Can't We Be Fully Online?
Even if we imagine a world where everything is automated, due to the nature of the travel industry, some requests will always require manual intervention. For example:
- VIP Customer Requests: Private jet rental, "Presidential Suite" reservation at a specific hotel, or a complex multi-city route.
- Emergencies: Sudden changes where online systems are insufficient and require human intervention.
- Complex Group Reservations: Requests requiring special discounts, different room types, and payment plans.
Omnichannel Approach
Regardless of where the customer request comes from (online portal, phone, email), collecting and processing all data in a single center is indispensable for a modern agency. Kurumsal.pro supports this "Omnichannel" structure.
Kurumsal.pro Consolidation: End to Double Entry
Kurumsal.pro offers agency staff the opportunity to display both online (dropping from Self-Booking Portal) and manually entered (via phone or email) reservations on a single list.
Central Database
All reservations, regardless of their source, are stored in a single database. In this way, customer profiles, travel histories, and expenses remain complete and up-to-date.
Consistent Reporting
Since all online and offline expenses are processed in a standard data format, your accounting and financial reports are always accurate and consistent. "This is online, this is offline" distinction does not create confusion in reports.
Advanced Features for Offline Requests
Kurumsal.pro also offers tools that facilitate manual reservation entries and increase operational efficiency:
- Quick Manual Entry: Agency staff can quickly process requests coming by phone or email into the system. When the PNR number is entered, the system automatically pulls information from the relevant GDS.
- Flexible Pricing: You can define special commissions or service fees for offline requests. Customer-specific pricing is easily applied.
- Tracking and Approval: Manually entered reservations can also be submitted for approval according to company policies and the entire process can be tracked digitally.
Frequently Asked Questions
How is the transition between online and offline reservations ensured for agency staff?
The system shows all reservations on a single interface. Agency staff can process requests coming via online self-booking directly or manage reservations they entered manually from the same screen. Ease of use is essential.
How is invoicing done in offline reservations?
Our e-invoice integration also comes into play for manually entered reservations. When the agency staff saves the reservation to the system, the e-invoice is automatically generated and sent to the customer. Transfer to the accounting department occurs in the same way as standard online reservations.
Can I get special reports for offline reservations?
Yes. Our reporting module offers filtering and analysis capabilities regarding whether the reservation was made online or offline. In this way, you can evaluate the performance of both channels separately.