Travel agency business is no longer just about selling tickets, it means "selling service". Your corporate customers are looking at how fast you respond to them, the quality of your reporting, and how transparently you manage processes. If you are still tracking your customer in Excel sheets, sending tickets via WhatsApp, and invoices via email, it is only a matter of time before a digitalized competitor snatches that customer. Offer your customer a professional digital experience with Kurumsal.pro Customer Management Panel.
Dead End of Traditional Methods
A day of an agency working in the old way goes like this: Customer A calls, says "What happened to Mr. Ahmet's ticket?". The agency staff looks at their notes, opens the airline screen, checks the status, gets back to the customer. Then Customer B sends an email, says "I can't find last month's invoices, can you send them again?". Accounting is called, invoices are found, sent again. This "communication traffic" leaves no time for the main job, sales and marketing.
Operational Load
According to research, non-digitalized agencies spend 60% of their time on "information transfer" (asking ticket status, requesting invoice, etc.) tasks. However, if this information were on the customer's own screen, this time would be yours.
Advantages of Giving a Customer-Specific Panel
An agency using Kurumsal.pro infrastructure can say to its customer "Here is your password, track all your transactions from here". This gives the customer the following powers:
Transparency
The customer clearly sees the base price of the ticket, taxes, and the service fee you apply. Since there are no hidden costs, trust increases.
Speed and Autonomy
Do they need a past invoice? Do they need to buy a ticket at midnight? They handle it in seconds from their own panels without having to call you.
Personnel Management
The customer can define their own personnel list, passport information, and departments into the system themselves. This prevents you from working like a "data entry clerk".
Loyalty
A customer managing their own processes (approval, reporting, personnel) via your panel finds it very difficult to switch to another agency. The system binds the customer to you.
Agency Management Panel Features
While these happen on the customer side, what can you do as an agency?
- Customer Based Settings: You can define different credit limits, different payment terms, and different service fees for each customer.
- CRM Integration: You see all calls, offers, and past transactions made with the customer on a single screen.
- Bulk Notification: You can send your campaigns or announcements to all your customers with a single click through the system.
Frequently Asked Questions
Can I put this panel on my own website?
Yes. Kurumsal.pro works as "White Label". Your customers click on the link on your website (e.g., booking.youragency.com) and enter the panel that opens with your logo.
How much authority can I give to the customer?
You determine the authorization level completely. Whether the customer only searches and sends you a request (you give the approval), or they issue their own ticket themselves. The flexibility is yours.
Do you provide system training?
Yes. We provide online training on how to use the system to both your agency staff and (if you request) your corporate customers.